Walled Garden

Privacy Policy

What this policy covers

Your privacy is important to us, as well as being transparent about what we collect, use, and share about you. This policy aims to help you understand:

This privacy policy covers the information we collect about you when you use our services or interact with us. "TARS" and "we" refer to TARSTECH DEVELOPMENT OF TECHNOLOGIES LTD.

This policy also presents your choices regarding how we use information about you, including how you can object to certain uses of this information and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our services.

In situations where we provide the service to an organization (for example, your employer), this organization controls the information processed by our services. For more information, please see the notes for users below.

What information we collect from you

We collect information about you when you provide information to us, when you use our services, and when other sources provide it to us, as described below.

Information you provide to us

We collect information about you when you enter it into our services or when you directly provide it to us.

Account and profile information: We collect information about you when you register for an account, create or modify a profile, set your preferences, subscribe, or make purchases through the services. For example, you provide your contact information and, in some cases, billing information when you register to use the services. You also have the option to add a display name, profile picture, title, and other details to your profile information to be displayed in our services. We keep records of your preferences when you set them within our services.

Content you provide through our products: The services include TARS products that you use, where we collect and store the content you post, send, receive, and share. This content includes any information about you that you choose to include. Examples of content we collect and store include: IP addresses from your routers, netflow records, informations about your network or information about the users on your account.

Content you provide through our websites: The services also include our websites that we own or operate. We collect other content that you may submit to these websites, including social media or social networking websites operated by us. For example, you provide content to us when you provide feedback or when you submit a contact on our institutional website, or when you participate in any interactivity, survey, test, promotions, activities, or events.

Information you provide through our support channels: The services also include our customer support, where you can choose to submit information regarding an issue you may be experiencing with a service. When you designate a technical contact, open a support ticket, speak with one of our representatives directly, or otherwise contact the support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots, or other information that may be helpful in resolving the issue.

Payment Information: We collect payment and billing information when you register for paid services. For instance, we ask you to provide payment details, including the name and contact information of the payment responsible, during the registration process. You may also provide payment information, such as credit card details for payment, which we collect through secure payment processing services.

Information We Automatically Collect When You Use the Services.

We collect information about you when you use our services, including browsing on our websites and actions within the services.

Your Use of the Services: We keep track of certain information about you when you visit and interact with any of our services. This information includes the features you use, the links you click, the types, sizes, and names of attachment files you upload to our services, frequently searched terms, and how you interact with others in the services. We also collect information about the teams and people you work with, such as who you work with and communicate with most frequently.

Devices and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access the services. This device information includes connection type and settings when you access or use our services. We also collect information about your device, such as operating system, browser type, IP address, URLs, and device identification. We use your IP address to keep track of whether you are the one accessing our services or if we identify any suspicious access. The amount of information we collect depends on the type and settings of the device you use to access the services.

Information We Receive from Other Sources

We receive information about you from other users of the service, third-party services, TARS-related companies, social media platforms, public databases, and our channels and business partners. We may combine this information with information we collect through other means described above. This helps us update and improve our records, identify new customers, create more personalized campaigns, and suggest services that may be of interest to you.

Other services connected to your account: We receive information about you when you or an administrator integrates third-party applications. For example, if you create an account or log in to services using Google credentials, we receive your name and email address as permitted by your Google profile settings to authenticate you. We may also interact with other services such as Facebook and WhatsApp.

How We Use the Information We Collect

How we use the information we collect depends on which part of the services you use, how you use them, and any preferences you may have communicated to us. Below are some specific purposes for which we use the information we collect about you.

To provide the services and customize your experience
For research and development
To communicate with you about the services
For marketing, promotion, and engaging with the services
Customer support
For security and protection
To protect our legitimate business interests and legal rights

With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may post testimonials or customer stories to promote our services with your permission.

How We Share Information We Collect

We create collaboration tools, and we want them to work better for you. This means sharing information through the Services. We share information we collect about you through the means below. We are not in the business of selling information about you to advertisers or third parties.

Sharing with other users of the Services

When you use the Services, we share certain information about you with other users of the Services.

For collaboration
Account management and administrators

How We Store and Protect the Information We Collect

Storage and protection of information

We use standard techniques and organizational measures to protect the information we store.

Even though we implement protections to ensure the security of your information, no security system is impenetrable, and due to the inherent nature of the internet, we cannot guarantee that this information, during transmission over the internet or while stored in our systems or under our care, is absolutely protected from intrusion by others.

We strongly recommend using secure passwords, keeping your login information only for yourself, and restricting access to information for other users through the Profile Administration screen.

How long we keep the information

How long we keep the information we collect about you depends on the type of information. After a certain period, we will delete or anonymize your information, or if this is not possible (for example, because the information has been stored in backup files), then we will securely store your information and isolate it from any other use until deletion is possible.

How to Access and Control Your Information

You have certain types of choices available when it comes to your information. Below is a summary of these choices, how to exercise them, and any limitations.

Your choices:

You have the right to request a copy of your information, object to our use of your information (including for commercial purposes), request deletion or restriction of your information, or request your information in an electronically structured form. Below, we describe the tools and processes to make these requests. You can exercise some of the choices by contacting the TARS customer support team.

Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about other people, or if any request to delete information in which we or your administrator are allowed by law or have a legitimate interest in retaining it. If you have unresolved concerns, you have the right to appeal to a data protection authority, in a location where you work or where you feel your rights have been violated.

Access and update your information
Disable your account
Request that we stop using your information
Opt-out of communications
Turn off cookie controls
Data portability

Other Important Privacy Information

Note for end users

Many of our products are intended to be used by organizations. When the Services are made available to you through an organization (e.g., employer), this organization is the administrator of the Services and is responsible for the accounts and/or Service websites it controls. If this is the case, please direct your data privacy concerns to your administrator, as your use of the Services is subject to the policies of this organization. We are not responsible for the privacy and protection practices of an organization administrator, which may differ from this policy.

Administrators may:

Request that you reset your account password;
Restrict, suspend, or terminate your access to the Services;
Access information about you and your account;
Access or retain stored information as part of your account;

In some cases, administrators may also:

Restrict, suspend, or terminate your access to your account;
Change the email associated with your account;
Change your information, including profile data;
Restrict your permission to edit, restrict, modify, or delete information;

Our policy regarding children

The Services are not directed at individuals under 18 years of age. We do not intentionally collect personal data from children under 18 years of age. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete this information. If you are aware that a child has provided us with personal information, please contact TARS support.

Changes to our Privacy Policy

We may change this privacy policy from time to time. We will post any changes to the privacy policy on this page, and if the changes are significant, we will provide a more prominent notice on our websites, login screens, or by sending email notifications. We will also keep previous versions of this Privacy Policy in an archive for your review. We encourage you to review our privacy policy whenever you use the Services to stay informed about information practices and ways you can protect your privacy.

If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your accounts, as mentioned above.

Contact us

Your information is controlled by Tarstech Desenvolvimento de Tecnologias LTDA. If you have questions or concerns about how your information is handled, please direct your request to Tarstech Desenvolvimento de Tecnologias LTDA, which is responsible for and owns the Services.

TARSTECH DESENVOLVIMENTO DE TECNOLOGIAS LTDA
legal entity under private law, registered with CNPJ/MF n° 33.116.822/0001-91

Av. Ayrton Senna da Silva, nº 500, rooms nº 06 and 07
Gleba Fazenda Palhano, CEP 86.050-460, Londrina, Paraná
Brazil
Email: [email protected]

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